What is the return process?

How do I return an online purchase?

Please contact our Customer Service here and include the following details in your enquiry:
- Order Number,
- Name of the Item,
- Reason for return, and
- Item Photo

How do I return an in-store purchase?

Please provide original proof of purchase through either a receipt or purchase history through your Beauty Pass Account, our cast members will be able to help you.

1. Item must be in its original purchase condition to qualify for a refund*. Packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Refunds will only be processed based on the original method of payment.
3. Items purchased as part of a set, or a multi-item pack must be returned as a whole set.
4. This return policy does not apply to items which have been stated as non-exchangeable or non-returnable.
5. Client rights under any applicable consumer law are additional to and not affected by Sephora's return and exchange policy above.
6. Sephora Stores do not accept GHD returns in-store. These will need to be organized through the Customer Service team online.

*Dyson excluded. Clients can return Dyson products for a full refund in store that have been lightly used. This will still be subject to a 30-day return period restriction & proof of purchase being provided.

Am I able to return an item bought from Sephora in another country?
All returns for international purchases are currently not available.

Can I return an item purchased online instore?

Yes, you can return an online purchase in store for a full refund, if the purchase was made using a credit card or Afterpay. Please note that Klarna and Paypal purchases cannot be refunded instore, you may exchange these purchases instore or return for a credit only. Otherwise, please contact our Customer Care Team and return your items online for a refund.

As GHD is currently an online only brand, please contact our customer service team here, to request a return to our warehouse, free of charge. Please note, our stores do not accept GHD returns.

For more details on returns, please visit here.

You might also want to read:
What is the return and exchange policy?
What do I do if I had an allergic reaction?
What if my parcel contains damaged, incorrect, or missing items?