We're sorry you received a parcel with damaged, incorrect, or missing items/rewards. Please fill in our Customer Care Contact form here and select either 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item' and a member of our team will get back to you as soon as possible.
Please also include the following details in your form:
- Order Number
- Name of Item
- Image of the Item/Parcel(s) received
Please do not dispose of or throw away any of the items you're writing in about! Sephora may arrange to collect the product or set (if purchased as a set). Additionally, please note that all incorrectly delivered items purchased online cannot be returned in-store. They must be sent back to our online warehouse.
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