Change of Mind Returns Policy.
If you have purchased items in our stores, you can return them within 30 days in any store within the same country, for change-of-mind reasons, subject to the following terms and conditions:
- The item must be in its original purchase condition. Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or multi-item pack must be returned as a whole set.
- Proof of purchase is required.
Note that this change-of-mind policy does not apply to items that are faulty, damaged, or not as described (meaning the product does not match its packaging or labelling. Your rights under the Australian Consumer Law (ACL) to a repair, replacement or refund for faulty goods remain unaffected, including for items marked as non-exchangeable or non-returnable.
If you require an Afterpay or Klarna refund, these can be refunded in-store. Online purchases may be exchanged in-store for another product or a gift card, or returned via the online return process for a refund in accordance with your original payment method. This applies to change-of-mind returns only and does not affect your ACL rights for faulty goods.
ONLINE & IN-APP PURCHASE | |||
| Returns Reason | Return Location | Refund | Credit |
| My Item arrived Damaged/Faulty | Online only | YES | YES |
| *I’ve sampled the product and have changed my mind | Online or In-store | NO | NO |
| My product is unopened and unused but I’ve changed my mind | Online or In-store | YES (Klarna and Afterpay only) | YES |
| I have received the wrong item | Online only | YES | YES |
| One of the items I ordered was missing | Online only | YES | YES |
| **I would like to return my item but I do not have any proof of purchase | Online or In-store | NO | NO |
IN-STORE PURCHASE | |||
| Returns Reason | Return Location | Refund | Credit |
| My Item is Damaged/Faulty | In-store | YES | YES |
| *I’ve sampled the product and have changed my mind | In-store | NO | NO |
| My product is unopened and unused but I’ve changed my mind | In-store | YES | YES |
| I have purchased the wrong item | In-store | YES | YES |
| One of the items I purchased is missing | In-store | YES | YES |
| **I would like to return my item but I do not have any proof of purchase | In-store | NO | NO |
*Sephora Australia returns policy updated on 6th May 2024.
**Proof of purchase = original receipt, bank statement, order history via Beauty Pass account on App
Comments
0 comments
Article is closed for comments.