What is the return and exchange policy for change of mind?

Change of Mind Returns Policy.

If you have purchased items in our stores, you can return them within 30 days in any store within the same country, for change-of-mind reasons, subject to the following terms and conditions:

1. The item must be in its original purchase condition. Packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or multi-item pack must be returned as a whole set.
3. Proof of purchase is required.

Please note that this change-of-mind policy does not apply to items that are faulty, damaged, or misdescribed. Your rights under the Australian Consumer Law (ACL) to a repair, replacement or refund for faulty goods remain unaffected, including for items marked as non-exchangeable or non-returnable.

If you require an Afterpay or Klarna refund, these can be refunded in-store. Online purchases may be exchanged in-store for another product or a gift card, or returned via the online return process for a refund in accordance with your original payment method. This applies to change-of-mind returns only and does not affect your ACL rights for faulty goods.

For further information, please visit www.sephora.com.au 

ONLINE & IN-APP PURCHASE
Returns Reason	Return Location	Refund	Credit
My Item arrived Damaged/Faulty	Online only	YES	YES
*I’ve sampled the product and have changed my mind	Online or In-store	NO	NO
My product is unopened and unused but I’ve changed my mind	Online or In-store	YES	YES
I have received the wrong item	Online only	YES	YES
One of the items I ordered was missing	Online only	YES	YES
**I would like to return my item but I do not have any proof of purchase	Online or In-store	NO	NO

IN-STORE PURCHASE
Returns Reason	Return Location	Refund	Credit
My Item is Damaged/Faulty	In-store	YES	YES
*I’ve sampled the product and have changed my mind	In-store	NO	NO
My product is unopened and unused but I’ve changed my mind	In-store	YES	YES
I have purchased the wrong item	In-store	YES	YES
One of the items I purchased is missing	In-store	YES	YES
**I would like to return my item but I do not have any proof of purchase	In-store	NO	NO

*Sephora Australia returns policy updated on 6th May 2024.

**Proof of purchase = original receipt, bank statement, order history via Beauty Pass account on App