Once you receive your email to say your order is ready to collect, please head into your nominated store and once you have presented your order number to our team member, you will receive a text message with a “one time password” or “OTP”. This must be shown to the Beauty Advisor in-store to collect your purchase.
Should you wish to elect someone else to collect the order on your behalf you should nominate this person and their email and mobile number in the recipient details field, and they will then receive an OTP when they arrive in store to their nominated phone number.
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