Can I return items paid for using Afterpay?

Items purchased with Afterpay can be returned for an exchange or refund, subject to ’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

Change of Mind Returns Policy.
If you have purchased items in our stores, you can return them within 30 days in any store within the same country, for change-of-mind reasons, subject to the following terms and conditions:

1. The item must be in its original purchase condition. Packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or multi-item pack must be returned as a whole set.
3. Proof of purchase is required.

Please note that this change-of-mind policy does not apply to items that are faulty, damaged, or misdescribed. Your rights under the Australian Consumer Law (ACL) to a repair, replacement or refund for faulty goods remain unaffected, including for items marked as non-exchangeable or non-returnable.

If you require an Afterpay or Klarna refund, these can be refunded in-store. Online purchases may be exchanged in-store for another product or a gift card, or returned via the online return process for a refund in accordance with your original payment method. This applies to change-of-mind returns only and does not affect your ACL rights for faulty goods.

For further information, please visit www.sephora.com.au