Holiday Delivery timeframe

We want to ensure that you and your loved ones receive your gifts in time to be opened on that merry morning, so we ask that you follow the below shipping timeframes to avoid disappointment:

NSW, ACT, VIC, TAS, QLD, SA	WA, NT
18th December	12th December

Shipping Terms & Conditions

• Delivery times are based on orders placed before 1pm AEDT.
• Shipping fees apply if minimum purchase falls below $25 after discounts are applied.
• Transit times are guidelines only; exact delivery times will vary based on pick-up and delivery locations.
• Shipping may take additional time during extreme weather events.
• Shipping is only available on weekdays (excluding Australia Public Holidays).

 Please note that transit times specified are an estimate only; exact delivery times will vary based on pick-up and delivery locations.  

Need help on how to track your order?

We can help you here: How can I track my order?

Click and Collect:

Missed the delivery cut off? No need to worry! You can opt for Click and Collect as your delivery method via the Sephora Australia website or app.  

You can pick up your Click and Collect order Monday – Sunday, within store opening hours. We kindly ask that you allow us 24 hours to pick and pack your order. Please wait to receive your “order is ready” confirmation before visiting our store to avoid disappointment or in store delay.

All orders are held for up to 7 calendar days.

Extended Returns Policy:

For a little peace of mind this Holiday Season, we have extended our usual returns policy. From 22nd November 2024, items bought online or in-store as gifts will be eligible for return until the 15th of January 2025.